Case Studies

I work with brands, nonprofits, and now small businesses to create social content that drives real impact. From idea to final post, I handle the full process so everything feels clear, cohesive, and ready to party.

Maya Normandi Maya Normandi

Second Love Coffee

Client: Second Love Coffee Roasters

Industry: Food / Beverage

Services: Content strategy, ideation, editing, social content development

 

The Challenge

Second Love needed content that felt as strong and distinctive as their brand in-person. Like many small businesses, they were working with limited time and existing assets, making it difficult to show up consistently or translate their in-store experience to social.

The Approach

I focused on creating a simple, repeatable content system built around what already existed. Using a mix of product storytelling and personality-driven content, I developed short-form videos and posts that landed in their already existing brand world.

The strategy balanced clarity and tone, pairing straightforward coffee features with more casual, meme-style reels to expand reach and relatability. Everything was designed to be lightweight to execute while still feeling intentional and on-brand.

The Results

45K+ views in the first month, with reach up +569%.

Profile activity climbed +52.7%, including more visits and more people actually clicking through.

Content started reaching beyond the immediate neighborhood, pulling in nearby cities and new audiences along the way.

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Maya Normandi Maya Normandi

TikTok for Good

Client: TikTok

Industry: Social Media / Social Impact

Services: Creative direction, concepting, on-site directing, remote direction, editing

 

The Challenge

Social impact content often gets framed as messaging first, which makes it easy to scroll past. The goal was to make purpose-driven stories feel personal, engaging, and right at home on TikTok.

The Approach

Led creative for creator-first storytelling, built around real people and real experiences with a strong emphasis on authenticity, pacing, and emotional clarity.

The Results

Accessible Mug video alone was viewed organically over 15M times, driving demand that led the business to expand and hire.

Part of a broader TikTok for Good content system that made impact feel immediate, human, and worth watching through to the end.

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Maya Normandi Maya Normandi

PDX Airport

Client: PDX International Airport

Industry: Travel / Retail

Services: Social strategy, concepting, content development, content creation

 

The Challenge

Airports don’t usually feel fun to follow. The goal is to make PDX feel as good online as it does in real life.

The Approach

Developing a content direction rooted in local culture by leaning into what makes PDX so Portland. Local spots, internet humor, and the occasional llama. 

Trend-aware, self-aware, and at the same time, it flexes to communicate real updates like construction announcements without losing tone.

The Results

Consistently outperforming the page’s average views by 25–70%
Results are ongoing, with a shift toward content that feels current, local, and worth sharing.

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Maya Normandi Maya Normandi

Verizon

Client: Verizon

Industry: Telecommunications

Services: Content strategy, social content development, video production, editing

 

The Challenge

At the time, Verizon was shifting away from relying on large brand campaign assets and moving toward a more platform-native approach. The goal was to grow their TikTok presence with content built specifically for how people actually engage on the app.

The Approach

Owned social video execution end to end, focusing on custom, TikTok-first content rather than repurposing existing assets.

Developed a consistent output of short-form videos designed around platform behavior, strong hooks, fast pacing, and content formats that felt native to the feed. The focus was on making content that looked and performed like TikTok, not like an ad.

The Results

Delivered 30+ custom videos built specifically for TikTok.

Drove 50K follower growth, helping establish a stronger, more relevant presence on the platform through content people actually wanted to watch.

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